The precursor to all flights are the preparations MEXe by travelers; be it anywhere in the world, travelers are constantly faced with the tumultuous tasks of acquiring all the relevant and essential details pertaining to their upcoming flight and the operating airline. Being aware and ready is the most efficient and effective method of ensuring that a flight experience is free from chaos. The information compiled here is for the benefit and advantage of passengers / travelers who are in need of a guide as they ready themselves for an upcoming flight with Aeromexico or simply need to contact the Aeromexico Airlines MEX Terminal – Mexico City International Airport Terminal.
Aeromexico Airlines Mexico City International Airport Terminal Information
All essential information regarding the Aeromexico Airlines terminal at MEX have been compiled and presented below.
- Airport Name : Mexico City International Airport
- Airport Address : Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico
- Airport Code : MEX
- Aeromexico Airlines IATA Code: AM
- Aeromexico Airlines ICAO Code: AMX
- Aeromexico Airlines Ticket Counter Hours: Daily 24 Hours
- Aeromexico Airlines Contact Number: 1 (800) 237-6639
- Aeromexico Airlines Official Website: aeromexico.com
- YouTube : www.youtube.com/user/AeromexicoTV
- Facebook : www.facebook.com/AeromexicoMX
- Twitter : twitter.com/aeromexico
- Instagram Account : www.instagram.com/aeromexico
Services & Amenities Offered at Aeromexico Airlines Mexico City International Airport Terminal
The Aeromexico Airlines MEX terminal office offers the following services & amenities to travelers / passengers:
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wifi
- Aeromexico Rewards
- SkyTeam
List of Every Aeromexico Airlines Terminal Globally
Aeromexico Airlines Ticket Reservations at Mexico City International Airport Terminal
Travelers who wish to make flight reservations with the airline can do so easily via the Aeromexico website and mobile application; if any assistance is required, they can contact the office of Aeromexico Airlines terminal at MEX.
Manage Aeromexico Airlines Booking at Mexico City International Airport Terminal
Passengers can use the “My Trips” sections on the airline’s website / mobile app or avail themselves of the help of Aeromexico Airlines MEX terminal crew members when they wish to make changes to their reservations or / and wish to customize their flight experience by adding services / amenities to their itinerary.
Cancellation / Refund Of Aeromexico Airlines Tickets
The airline has a 24 hour free cancellation policy wherein, if a reservation is canceled within 24 hours from the time of booking and the departure date for the booking is 7 days or more apart from the date of booking, passengers are eligible for a complete refund.The 24 hour free cancellation is not an options for bookings paid for with Premier Points and Basic Fare type.
Please note that all cancellations / refunds are subject to the fare rules specific to the Ticket / Fare class type as defined per the airline’s policies.
The office of Aeromexico Airlines terminal at MEX Airport will not cater to requests of cancellations / refunds for tickets purchased from a third party travel site / agent / agency.
Check-in at Aeromexico Airlines Mexico City International Airport Terminal
Passengers can use the online / mobile / webs check-in option on the airline’s website / mobile app [check-in is available from 48 hours before departure time for international flights and 24 hours before departure time for domestic flights].
Or they can choose to check-in in person at the Aeromexico Airlines Mexico City International Airport terminal counter; check-in at the airport counter closes 1 hour before flight departure.
Tracking Aeromexico Airlines Flight Status
Passengers can choose to contact the team at the office of Aeromexico Airlines terminal at Mexico City International Airport to request for flight status or view it by themselves on the airline’s mobile application or website [https://aeromexico.com/en-us/flight-status].
Aeromexico Airlines Lost / Delayed / Damaged Baggage at MEX Terminal
Any instances of lost / damaged / delayed baggage must be brought to the attention of an airline representative immediately at the baggage claim area / baggage service office at the destination.
Passengers would need to file an incident report for the same.
For more information and / or additional help please contact the office of Aeromexico Airlines MEX terminal
Traveling with Pets on Aeromexico Airlines at Mexico City International Airport
Pet(s) / animal companion(s) such as dogs, cats and birds are permitted to be transported on aircrafts of the airline conditional to the airline’s pet policy and the rules & regulations overseeing the transport of live animals at the airport of departure and destination.
Pet(s) / animal companion(s) can travel in the passenger cabin or in the aircraft hold; pet travel service is chargeable.
Contact the office of Aeromexico Airlines terminal at MEX to make pet travel bookings or / and to request more details about pet travel service.
Wifi On Board Aeromexico Airlines
Most of the aircrafts of the airline’s fleet are now wifi enabled and offer its passengers with wifi / internet connectivity along with their own inflight entertainment portal.
For more details about onboard internet services, please ask the representatives at the Aeromexico Airlines MEX terminal office.
Aeromexico Airlines Airport Lounge
As the airline operates Salon Premier Lounges only in Mexico City, Guadalajara, Torreon, Chihuahua and Monterrey, with their membership of SkyTeam, the passengers can avail themselves of access and use of multiple SkyTeam member airline lounges at other airports around the world.
Check the SkyTeam website to locate lounges at a specific airport or request for information from the personnel at the .Aeromexico Airlines terminal at MEX Airport.
Car Rental Service at Mexico City International Airport
Details about availing car rental services at Mexico City International Airport can be viewed on the airport’s official website or help can be requested from the airport staff.
Aeromexico Airlines MEX Mexico City International Airport Location Map
Frequently Asked Questions:
Terminal 1 at Mexico City International Airport is used by Aeromexico Airlines to manage their flight operations.
Terminal 1 at MEX Mexico City International Airport is used for Avianca Airlines flight arrivals.
Travelers can call 1 (800) 237-6639 to speak with a representative from Aeromexico Airlines.
Aeromexico Airlines flights depart from Terminal 1 in Mexico City International Airport.
Yes! Almost the entire Aeromexico Airlines fleet is wifi enabled.
