Travelers are susceptible to many instances of panic when they feel that they are not adequately prepared for an upcoming flight; information about baggage allowances, flight status, special assistance services, pet travel service, inflight entertainment, etc., can help ease the preparation to a great extent. On this page, travelers will find details about the Air Canada MEX Terminal- Mexico City International Airport. The particulars supplied here can be used as reference / guide when getting ready for an Air Canada flight which would arrive at or depart from Mexico City International Airport.
Air Canada Mexico City International Airport Essential Information
Essential details about Air Canada and its corresponding terminal at Mexico City International Airport have been displayed below for the convenience of travelers / passengers.
| Airport Name | Mexico City International Airport |
| Airport Address | Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico |
| Terminal | Terminal 1 |
| Air Canada MEX Arrivals Terminal | Terminal 1 |
| Air Canada MEX Departures Terminal | Terminal 1 |
| Airport Code | MEX |
| Air Canada IATA Code | AC |
| Air Canada ICAO Code | ACA |
| Ticket Counter Hours | Daily 24 Hours |
| Air Canada Contact Number | 1 (888) 247-2262 |
| Official Website | www.aircanada.com |
| Official YouTube | www.youtube.com/@aircanada |
| Official Twitter | twitter.com/AirCanada |
| Official Facebook | www.facebook.com/aircanada |
| Official Instagram | www.instagram.com/aircanada |
Services & Amenities Offered at Air Canada Aeropuerto Internacional de la Ciudad de México Terminal
Travelers can request the staff at the office of Air Canada terminal MEX Airport to avail themselves of the following services and amenities:
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wi-Fi
- Aeroplan
- Star Alliance
List of Every Air Canada Terminal Globally
Booking Air Canada Tickets at Mexico City International Airport Terminal
Travelers can contact the Air Canada MEX terminal office to make flight bookings with the airline or use the Air Canada website or mobile app to make the flight reservations by themselves.
Manage Booking at Mexico City International Airport Terminal
Airline representatives stationed at the Aeropuerto Internacional de la Ciudad de México Air Canada terminal office can be contacted by passengers to help with managing their reservations.
Even the “Manage Your Booking” section, accessible from the airline’s website / mobile app, can be used by passengers to manage their reservation; through this section passengers can add services / amenities to personalize their flight or / and make changes [if needed].
Air Canada Cancellation / Refund
Passengers who cancel their reservation within 24 hours from the time of booking qualify for a full refund, irrespective of the ticket / fare class type.
The office of Air Canada at Mexico City International Airport will only entertain requests for cancellations / refunds of tickets issued directly by the airline’s official channels.
Check-in at Air Canada Mexico City International Airport Terminal
Passengers can choose to check-in for their flights at the Air Canada MEX Airport counter; note that check-in stops 1 hour prior to a flight’s scheduled time of departure at the airline’s airport counter.
Alternatively, passengers can use the mobile / web / online check-in feature available to them on the Air Canada mobile application and website. Online / mobile / web check-in is available from 24 hours up to 1 hour before a flight’s departure time.
Some airports even have self-service kiosks, which passengers can use to check-in for their flights.
Air Canada Flight Status
Flight status can be viewed on the airline’s website www.aircanada.com/flifo/search?l=en and the airline’s mobile application, or even requested from the Air Canada terminal Mexico City International Airport office.
Air Canada Lost / Delayed / Damaged Baggage at Mexico City International Airport Terminal
In case a passenger is faced with a lost / delayed / damaged baggage, an incident report must be immediately filed with an airline representative at the baggage claim area or in the baggage service office, before exiting the destination airport.
For any additional information, contact the office of the Air Canada Mexico City International Airport terminal.
Traveling with Pets on Air Canada at Mexico City International Airport
The airline permits the transport of dogs / cats on their aircrafts, either in the passenger cabin or in the aircraft hold. Pet travel service is subject to availability and conditional to the airline’s pet policy and the laws governing the transport of live animals at the airport of departure & destination.
Pet travel service is chargeable and differs in accordance to the destination; for assistance contact the Mexico City International Airport Air Canada terminal office.
Inflight Wi-Fi by Air Canada
Inflight Wi-Fi connectivity is available on Boeing 777-300ER (77W), Boeing 777-200LR (77L), Airbus A330-300 (333), Boeing 787-9 (789), Boeing 787-8 (788), Airbus A321-200 (321), Airbus A220-300 (223), Airbus A320-200 (320), Airbus A319-100 (319) and on select Mitsubishi CRJ900 (CR9) aircrafts of the airline’s fleet.
Passengers would need to buy a Wi-Fi access pass in order to use the internet services; for Wi-Fi related queries contact the Air Canada at Mexico City International Airport office.
Air Canada Airport Lounge
Passengers of the airline benefit from Air Canada’s membership with Star Alliance; passengers can avail themselves of access and use of innumerable airport lounges of other Star Alliance member airlines at airports all over the world.
For the terms and conditions of access and usage check the Star Alliance website or contact the Air Canada MEX airport office.
Car Rental Service at Mexico City International Airport
Arrangements have been set in place for the convenience of travelers arriving at Mexico City International Airport and in need of hiring a vehicle; check the airport’s official website for information or contact the airport staff.
Air Canada MEX Mexico City International Airport Location Map
Frequently Asked Questions:
Air Canada flight operations are managed from Terminal 1 at Mexico City International Airport.
Persons can speak with an Air Canada representative by calling +525524822400; other region specific numbers can be found on the airline’s website.
Yes! Cats and dogs can be transported in Air Canada flights, either in the passenger cabin or the aircraft hold.
Yes! Air Canada offers internet services on almost all aircrafts of their fleet.
Air Canada flights arrive at Terminal 1 in Mexico City International Airport.
Air Canada uses Terminal 1 at Mexico City International Airport for its flight departures.
