Air Mauritius at the Air Mauritius DUR Terminal provides flights to and from distant corners of the globe, connecting people in an affordable, efficient, and a reliable manner. However, for those who are unaware of some must-know factors of flying with the airlines from the DUR, this segment has been created.
The passengers can get access to a wide range of services at the Air Mauritius terminal and get to know the pre-boarding or flying procedures, such as completing the check-ins, going through security checkpoints, and retrieving boarding passes, by following the directions carefully.
So, let’s delve deeper into the airline’s features and facilities at the terminal including reservations, cancellations, seat upgrades, special assistance services, and get real-time information on how everything can be done, without hassle.
Air Mauritius Arrivals
The arrivals terminal of Air Mauritius is the first point of contact for the passengers who have just disembarked their flights. It provides a designated area for them to proceed through the airport’s custom and immigration process, if arriving from an international flight. Otherwise, the passengers can move forward to the baggage carousels for obtaining their luggage.
Air Mauritius Departures
The departures terminal of Air Mauritius allows the passengers to go through the check-ins, proceed towards the security checkpoints, complete the pre-boarding procedures, and obtain their respective boarding passes for their flights departing with Air Mauritius. As the international departing procedures may take longer than the domestic ones, it’s important that the passengers arrive early for the same at the airport.
At-Airport Services at the Air Mauritius Terminal
The Air Mauritius terminal at the King Shaka International Airport serves the travellers with a wide variety of services, which enhances the passenger’s comfort at the destination and ensures that they are having a great time while they are at the airport. So, some of the services, which you can use here are as follows:
| ATMs and Banks | Currency Exchange | Airport Plaza |
| Family Restrooms | Baby Care Facilities | Nursing Areas |
| Ample Seating Area | Business Centres | Medical Offices |
| Food and Beverages | Shopping Outlets | Duty-free Stores |
| Airlines Lounges | Ticket Counters | Seat Upgrade Options |
| Self-Service Kiosks | Counter Check-ins | Information Counters |
| Lost and Found Service | Baggage Wrapping 0 | Luggage Storage |
List of Every Air Mauritius Terminals Worldwide
A Comprehensive Guide to Air Mauritius at DUR Terminal
In this guide, we will take you on a journey through the bustling world of Air Mauritius operations at its designated airport terminal. Within this comprehensive guide, you will discover a wealth of valuable insights into the operations and facilities of Air Mauritius at the designated airport terminal.
| Airport Name | King Shaka International Airport |
| IATA Code | MK |
| ICAO Code | MAU |
| Air Mauritius Airport Address | King Shaka Dr, La Mercy, 4407, South Africa |
| Air Mauritius King Shaka International Airport Terminal | Terminal 1 |
| Airport Contact No. | +27 32 436 6758 |
| Country | South Africa |
| Working Hours | 24 hours |
| Official Air Mauritius Webpage | www.airmauritius.com |
| Instagram Page | www.instagram.com/airmauritius/ |
| Youtube Page | www.youtube.com/user/MyAirMauritius |
| Twitter Page | twitter.com/airmauritius |
| FaceBook Page | www.facebook.com/AirMauritius/ |
Manage Bookings
Managing your Air Mauritius booking has never been easier, as the online platform of the airlines allows you the flexibility and convenience to make changes to your reservation at your fingertips. Here are some of the features of Air Mauritius’s booking management system:
Manage Booking Online
To proceed with the online management, you can visit the official website of Air Mauritius and login to your account for accessing the bookings. From here, you will be able to view your reservation and make the changes you prefer in your itinerary, such as changes in flight dates, upgrade your seats, add any kind of special requests, etc.
Modify Reservation
In case you want to make changes to your travel plans, you can easily modify your reservation by visiting the site of Air Mauritius. As the circumstances may arise, you can easily modify your flight dates and times through the website. Additionally, you can find alternative options that suit your preferences.
Manage your Luggage
If you want to view or update your baggage information through the platform, you can do so either on the official site or make changes at the airport only. You can add or remove checked baggage, ensuring your travel meets our guidelines and avoiding any last-minute surprises at the airport.
Seat Selection
Take charge of your comfort by selecting your preferred seat on the aircraft. The interactive seat map allows you to choose from available options, so you can relax and enjoy your journey just the way you like.
Check-in and Boarding Pass
Our booking management system enables you to check-in online for your Air Mauritius flight and receive your boarding pass electronically. Say goodbye to long queues at the airport and breeze through the check-in process.
Travel Alerts
Stay informed about any important updates or changes to your flight through the Air Mauritius travel alert system which will keep you informed via email or text messages, ensuring you are well-prepared for your journey.
At Air Mauritius, the airline is committed to providing you with the highest standards of service, and is designed to empower you with greater flexibility and control over your travel plans. Should you encounter any difficulties or have any questions during the booking management process, the dedicated customer support team is available to assist you.
Baggage Allowance
Air Mauritius has a specific baggage allowance policy for its passengers below is the general overview of the baggage allowance for Air Mauritius:
1. Checked Baggage Allowance:
- Economy class passengers flying with Air Mauritius are generally allowed to carry either one or two checked baggage, depending upon your destination and type of class you are travelling in. Each checked baggage carried by the passenger should not exceed the said weight limit by the airlines.
- Business class passengers flying with Air Mauritius enjoy a more generous baggage allowance, in comparison with Economy class. And the weight allowed is also more than the said, for each bag carried in flight.
2. Cabin Baggage Allowance:
- Economy passengers are allowed to bring one piece of cabin baggage, such as a carry-on suitcase or a laptop bag, adhering to the size and weight restrictions.
- Business class passengers are permitted to carry two pieces of cabin baggage, this too, adhering to specific size and weight limits as mentioned by the airlines.
In both the cases, it’s necessary that the passengers get in touch with Air Mauritius Airlines and get details about your specific reservation. This will allow you to carry the allowed size and will help you avoid carrying excess baggage, especially when you are not willing to pay for extra luggage to the airlines.
Check-in Options
Air Mauritius offers passengers a range of convenient check-in options to ensure a seamless and hassle-free travel experience. Whether passengers prefer the ease of online procedures or the traditional approach of airport counters, Air Mauritius caters to every need. Through the airline’s official website or mobile app, passengers can complete the check-in process from the comfort of their homes or while on the go, obtaining electronic boarding passes and selecting seats with just a few clicks.
For those who prefer to check-in at the airport, designated Air Mauritius counters are available, where passengers can present their travel documents and receive personalised assistance. Additionally, self-service kiosks at select airports allow travellers to check-in independently, offering added flexibility and efficiency. Whichever option you go with, you will always get the flexibility to check-in with ease.
Air Mauritius Additional Services at King Shaka International Airport terminal
Air Mauritius takes great pride in extending a plethora of premium services to enhance your travel experience from the moment you arrive at its designated Terminal 1. Some of the additional services you can find at the terminal are as follows:
Pet travel service
Air Mauritius takes pride in being a pet-friendly airline, offering a reliable and caring Pet Travel Service to accommodate the needs of your furry companions. The airlines understand that your pets are cherished members of your family, and are committed to ensuring their comfort and safety throughout their journey. The experienced and compassionate team provides dedicated pet travel assistance, guiding you through the necessary procedures, paperwork, and requirements to ensure a smooth and hassle-free journey for your pets. Whether you choose to have your small cats and dogs travel in the cabin with you or in secure and well-ventilated pet carriers in the cargo hold, the airline prioritises their well-being.
Lost and found desk
There are often cases where passengers lose their baggage, receive damaged baggage, and don’t receive the baggage at all. In such an event, the travellers can look for the designated lost and found counters of Air Mauritius at the Terminal 1, which are equipped with knowledgeable personnels. As soon as you encounter such circumstances, please inform the airlines to get timely assistance. If your item has not been found yet, you may need to file a lost property report. The airline or the airport staff will guide you through the process and provide you with a reference number.
Information counters/desk
The primary function is to offer accurate and helpful information about the location, services, facilities, or events within the premises. They can also provide directions, assist with wayfinding, and offer information about transportation options and schedules. In addition, information counters often handle lost and found services, helping individuals retrieve their misplaced items. Whether it’s general inquiries or event-related information, visitors can rely on the information desk for guidance. These essential service points aim to enhance the overall experience of people within the airport’s terminal, making it easier for them to navigate and find the information they need.
Unaccompanied minor service
Air Mauritius offers an Unaccompanied Minor service to ensure the safety and well-being of young travellers aged between 5 and 11 years old flying alone. To avail of this service, parents or guardians need to inform the airline during the booking process, and a separate fee is usually charged for the additional assistance and supervision provided. On the day of the flight, the child should be accompanied to the airport for check-in, where necessary documentation, such as a passport and visa, will be required. Once checked in, Air Mauritius staff or designated representatives will accompany the child through security checks, immigration, and boarding. During the flight, the cabin crew will take special care of the unaccompanied minor, attending to their needs and ensuring their comfort.
Air Mauritius DUR King Shaka International Airport Location Map
Frequently Asked Questions
Air Mauritius uses the Terminal 1 at the King Shaka International Airport.
Yes, Air Mauritius offers online check-in services through their website or mobile app, allowing you to select seats and obtain your boarding pass in advance.
You should arrive at least three hours prior to your international departure and at least 2 hours prior to your domestic departure with Air Mauritius.
Yes, Air Mauritius offers lounges for its premium class passengers or eligible frequent flyer members.
Baggage allowance varies depending on the class of travel and the destination. Passengers are advised to check the Air Mauritius website for specific baggage information.
