Millions of travelers all over the world choose to fly when it comes to business trips or good ol’ fashion vacations. And, one thing is common for all those travelers, they have to be worried about a few things that could impact their upcoming flight – baggage allowance, lounge access, inflight Wi-Fi / internet, special assistance service, pet travel service, onboard dining, etc. Information centric to the AirAsia CPT Terminal – Cape Town International Airport has been compiled on this page; travelers / passengers may use it to prepare for an upcoming AirAsia flight or plan a future flight that is set to depart from or arrive at Cape Town International Airport, or to contact AirAsia Airlines.
AirAsia Airlines CPT Essential Information
AirAsia uses Terminal 1 at CPT Airport (Cape Town International Airport) for all arrivals and departures.
Vital information regarding the Air Asia Airlines terminal at CPT Airport have been stated herein.
| Airport Name | Cape Town International Airport |
| Terminal | Terminal 1 |
| AirAsia Airlines CPT Arrivals Terminal | Terminal 1 |
| AirAsia Airlines CPT Departures Terminal | Terminal 1 |
| Airport Code | CPT |
| CPT Airport Address | Matroosfontein, Cape Town, 7490, South Africa |
| AirAsia Airlines IATA Code | AK |
| AirAsia Airlines ICAO Code | AXM |
| AirAsia Airlines Ticket Counter Hours | 24 hours a Day |
| Country | South Africa |
| City | Cape Town |
| AirAsia Airlines Official Website | www.airasia.com |
| YouTube | www.youtube.com/user/airasia |
| www.facebook.com/AirIndiaX | |
| twitter.com/airasia | |
| Instagram Account | www.instagram.com/airasiasuperapp |
Services & Amenities Offered at AirAsia Airlines Cape Town International Airport Terminal
Contact the AirAsia Cape Town International Airport terminal office to request the following flight related service / amenities;
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wi-Fi
- AirAsia Freedom Flyer
- Red Carpet
A list of every AirAsia terminal worldwide
Booking AirAsia Airlines Tickets at CPT Terminal
To make flight bookings with the airline, travelers can either contact the office of AirAsia Airlines CPT Terminal or make the reservations by themselves through the airline’s website or mobile application.
Manage Booking at AirAsia CPT Terminal
Passengers can either request assistance from the team at the AirAsia Airlines Cape Town International Airport terminal office to manage their reservations or use the “My Bookings” section on the airline’s website / mobile application.
AirAsia Airlines Cancellation / Refund
The office of AirAsia Airlines terminal at CPT Airport will only entertain requests of cancellations / refunds for reservations made through the airline’s official channels.
Passengers can cancel their reservations within 24 hours from the time of booking and claim a complete refund if the departure date of that reservation is 1 week or more apart from the date of booking.
All cancellation / refunds are conditional to the fare rules defined by the airline’s policies.
Check-in at AirAsia Airlines Cape Town International Airport Terminal
To check-in for an upcoming flight, passengers can either choose to check-in at the AirAsia Airlines CPT terminal in person or use the online / web / mobile check-in feature available on the AirAsia mobile app and website.
Check-in at the airport counter stops 1 hour before a flight departure and online / web / mobile check-in is available between 24 hours and 1 hour before flight departure.
AirAsia Airlines Flight Status
Passengers should contact the office of AirAsia Cape Town International Airport terminal to request a flight status update or view it themselves on the airline’s mobile app or website www.airasia.com/flightstatus/en/GB.
AirAsia Airlines Lost / Delayed / Damaged Baggage at Cape Town International Airport Terminal
Please immediately contact the airline representative when faced with lost / delayed / damaged luggage; the airline representative may be stationed at the baggage claim area or in the baggage service office of the arrival airport.
File an incident report before exiting the airport; additional help can be requested from the Air Asia Cape Town Airport terminal office team.
Traveling with Pets on AirAsia Airlines at Cape Town International Airport
AirAsia does not offer pet travel service; the only exception being that service animals are permitted on AirAsia India (i5 flights) and AirAsia Japan (DJ flights).
Request for the AirAsia Pet Policy at the office of AirAsia Airlines terminal at Cape Town International Airport.
Inflight Wi-Fi / Internet by AirAsia Airlines
The airline offers inflight internet / Wi-Fi service; passengers need to purchase an access plan in order to use this service.
Once connected, passengers can surf the internet, stream videos, etc.
For Wi-Fi / internet plan cost and other details, please request personnel at the office of AirAsia CPT terminal.
AirAsia Airlines Airport Lounge
Passengers can avail lounge access by purchasing the “Red Carpet” service; they can buy this service on the airline’s website / mobile through the “My Bookings” section or even at the airport itself.
For cost and other details please contact the office of AirAsia Airlines terminal at Cape Town International Airport.
Car Rental Service at Cape Town International Airport
Car rental service options can be found on the airport’s official website; travelers can approach the airport staff for information / assistance.
AirAsia Airlines CPT Cape Town International Airport Location Map
Frequently Asked Questions
AirAsia Airlines flight operations are managed from Terminal 1 at Cape Town International Airport.
Call 080 4666 2222 to speak with an AirAsia Airlines representative; other country specific contact numbers can be found on the airline’s website.
AirAsia does not permit the transport of animals.
Yes! AirAsia has inflight internet / Wi-Fi connectivity.
AirAsia Airlines flights arrive at Terminal 1 in Cape Town International Airport.
AirAsia Airlines uses Terminal 1 at Cape Town International Airport for its flight departures.
