AirAsia HEL Terminal, Helsinki Airport

Things that affect one’s flight plans – baggage allowance, flight status, special assistance services, inflight Wi-Fi / internet, onboard dining, pet travel service, airport transfers, check-in timings, etc. If only there was one place where travelers could find all the key information about their upcoming flight. Essential details pertaining to the AirAsia HEL Terminal – Helsinki Airport have been provided in this segment for the convenience of travelers & passengers. The information supplied here may be used, at their discretion, to plan or prepare for an AirAsia flight set to depart from or arrive at Helsinki Airport, or to contact the airline’s office.

AirAsia Helsinki Airport Terminal Information

AirAsia operates from Terminal 1 at HEL airport (Helsinki Airport).

Important information about the AirAsia Airlines HEL terminal has been compiled here.

Airport Name	Helsinki Airport
Terminal	Terminal 1
Airport Address	Lentoasemantie 1, 01530 Vantaa, Finland
Airport Code	HEL
AirAsia Airlines IATA Code	AK
AirAsia Airlines ICAO Code	AXM
AirAsia Airlines Ticket Counter Hours	Daily 24 Hours
Helsinki Airport Contact Number	+358 200 14636
AirAsia Airlines Official Website	www.airasia.com
YouTube	www.youtube.com/user/airasia
Facebook	www.facebook.com/AirIndiaX
Twitter	twitter.com/airasia
Instagram Account	www.instagram.com/airasiasuperapp

Services & Amenities Offered at AirAsia Airlines Helsinki Airport Terminal

Travelers / passengers can avail themselves of a variety of flight related services and amenities on request at the office of AirAsia Airlines terminal at HEL Airport;

Ticket Booking and Cancellation
Baggage Allowance
Airport / Online / Self-service Kiosk Check-in
Airport Transfers
Unaccompanied Minor Service
Duty-Free Allowance
In-Flight Meals / Entertainment
Missing / Delayed / Lost Luggage
Airport Lounges
Flight Information / Flight Status
Delayed / Canceled Flights
Airport Facilities
Animal Relief Area
Boarding Class Enquiries
Valet Parking
Airport / Inflight Wi-Fi
AirAsia Freedom Flyer
Red Carpet

List of all AirAsia Terminal Globally

AirAsia Airlines Ticket Reservations at Helsinki Airport Terminal

Travelers can contact the AirAsia HEL Terminal office without hesitation when they need to make flight reservations with the airline; alternatively, travelers may book flight tickets by themselves through the AirAsia website and mobile application with ease.

Manage AirAsia Airlines Booking at Helsinki Airport Terminal

To manage reservations [make changes / add flight related services or amenities], passengers can use the “My Bookings” section on the airline’s website and mobile app or if needed, they can request for help from personnel at the office of Air Asia Airlines terminal at HEL Airport.

Cancellation / Refund Of AirAsia Airlines Tickets

The AirAsia Helsinki Airport Terminal office will not cater to requests of refunds or / and cancellations of tickets issued by third party travel agencies / agents / websites.

Passengers can claim a full refund when canceling their ticket within 24 hours from the time of booking if the departure date is at least 7 days apart from the date of booking.

For more information contact the AirAsia office.

Check-in at AirAsia Airlines Helsinki Airport Terminal

Passengers may check-in for their flights either in person at the AirAsia Airlines terminal at HEL Airport or through the mobile / web / online check-in feature accessible from the airline’s website and mobile app.

Online / web / mobile check-in is available between 24 hours and 60 minutes before flight departure and at the airport counter check-in stops 1 hour prior to flight departure.

Tracking AirAsia Airlines Flight Status

Passengers may track flight status by themselves through the AirAsia mobile app and website www.airasia.com/flightstatus/en/GB or by contacting the AirAsia terminal office.

AirAsia Airlines Lost / Delayed / Damaged Baggage at HEL Terminal

In case passengers are met with delayed / lost / damaged luggage, they should immediately alert an airline representative at the baggage claim area or in the baggage service office in the destination airport and file an incident report.

More information and help may be asked of the agents at the office of AirAsia Helsinki Airport Terminal.

Traveling with Pets on AirAsia Airlines at Helsinki Airport

Unfortunately AirAsia does not offer pet travel service [except on flights operated by AirAsia India (i5 flights) and AirAsia Japan (DJ flights) where they permit service animals]

For more information, please contact the team at the office of Air Asia HEL terminal.

Wi-Fi / Internet On Board AirAsia Airlines

The airline offers inflight internet / Wi-Fi connectivity which passengers can use to surf the internet or stream videos or chat; passengers are required to purchase access for the inflight Wi-Fi / internet service.

More information about Wi-Fi / internet access and plan costs can be requested at the AirAsia HEL Terminal at Helsinki Airport.

AirAsia Airlines Airport Lounge

The airline offers lounge access as a part of their “Red Carpet” service; passengers can purchase this service either at the airport or via the airline’s website.

Additional details and assistance can be requested from the crew at the Air Asia HEL terminal office.