British Airways LHR Terminal – Heathrow Airport

Travelers who want to ensure obstacle-free air travel can consider knowing their arrival and departure terminal at the London Heathrow Airport. It is the largest airport in the United Kingdom, which serves as an ultimate gateway to many destinations. A range of amenities, such as retail shops and stores, duty-free, passport control facility, customs and immigration, baggage claim carousels, etc., are available at the British Airways LHR Terminal. Let’s learn in detail about British Airways at its terminal of London Heathrow.

Detailed Information about British Airways Terminal at London Heathrow Airport

British Airways uses Terminal 3 and Terminal 5 for its arrivals and departures at London Heathrow Airport. Both the terminals are modern and equipped with a wide variety of services and amenities. Below is a detailed description of both terminals at LHR. 

services and amenities. Below is a detailed description of both terminals at LHR. 

British Airways, Airport Name, Airport Address	London Heathrow Airport (LHR), Hounslow TW6 1QG, United Kingdom
Airlines	British Airways
Official British Airways Site	www.britishairways.com/
British Airways IATA Code	BA
British Airways ICAO Code	BAW
British Airways Arrival Terminal ORD	Terminal 3 and Terminal 5
British Airways Departure Terminal ORD	Terminal 3 and Terminal 5
Status	Operational
Airport Code	LHR
Type	Public
City	London
Country	UNITED KINGDOM
British Airways Contact No	+44 844 335 1801
British Airways Ticket Counter Hours:	Daily 24 Hours
British Airways YouTube Page	www.youtube.com/@BritishAirways
British Airways Facebook Page	www.facebook.com/britishairways
British Airways Twitter Page	twitter.com/British_Airways
British Airways Instagram Page	www.instagram.com/british_airways/

British Airways Heathrow Airport terminal arrivals

British Airways operates its arrivals at Terminal 3 and Terminal 5 of London Heathrow Airport. Terminal 3 and Terminal 5 handles most of the international flights at LHR.

British Airways Heathrow Airport terminal departures 

British Airways uses Terminal 3 and Terminal 5 for its flight departures at London Heathrow Airport. Domestic and international passengers can use a range of services at these terminals.

Sections at Terminal 3 of London Heathrow Airport 

Terminal 3 of London Heathrow Airport is divided into the following sections: 

• Ground Level: At this level, arriving passengers can access check-ins (A-H) and baggage claim carousels (1-11). It connects passengers to the underground central bus station, Heathrow Express Train, and Trains to Terminal 4 and Terminal 5. Find access to parking and taxi stands outside the level bus stops 1 to 31. 

• Level One: It is the departures area, where passengers can access boarding gates and services such as lounges, check-ins, food and dining options, etc.

Sections at Terminal 5 of London Heathrow Airport 

Terminal 5 of London Heathrow Airport is divided into the following sections: 

• Ground Floor: The arrivals section is where baggage claims 1 to 10 are available to passengers. It connects passengers to Heathrow Express underground, London, and Terminals 4 and 5. From here, travelers can access ground transportation, such as taxis, car rentals, etc.

• Level 2: Some airline lounges and boarding gates A1-A23, B32-B48, and C52-C66 are available here. Travelers can access numerous concourses from here, such as: 

1. T5A: It is in the main terminal and has a four-story building and two satellite buildings. It links passengers to the main terminal via the underground people mover.
2. T5B: The satellite building houses boarding gates B32 to B48. Services such as Airline Lounges, Information desks, multi-faith prayer rooms, baby care rooms, pharmacy, toilets, etc are available here.
3. T5C: It is the second satellite building that hosts the Airbus A380 and boarding gates C52 to C66. Services such as pharmacy, waiting areas, toilets, baby care rooms, cash machines, information desks, etc are available here. Passengers can use Automated People Mover (APM) to connect to Terminal 5-A, 5-B, and Terminal 5-C. 

• Level Three: It provides access to the check-ins and departure gates A1-A23, B32-B48, and C52-C66.

Additional Perks of Flying with/from British Airways Terminal Heathrow

Tons of services and amenities are available for the arriving and departing passengers at British Airways Terminal Heathrow, all of which include the following: 

Restaurants and Food,	Children’s Play Areas	Porters
Retail Shops and Stores	Baby Changing Facility	Fast Track
Wifi and Internet Access	Cell/Mobile Phone Rentals	VAT Refunds
Luggage/Baggage Storage	Device Charging Outlets	VIP Services
Heathrow Airport Showers	Ambulance and Pharmacies	Water Fountains
Interfaith Prayer Rooms	Ticket Booking Counters	Information Counters
Lost and Found Department	Cancellations and Refunds	Disability Assistance
Hotel Accommodations/Stays	Seat Upgrades and Change	Meet and Assist Service
Personal Shopper Services	Baggage Wrapping Service	Unaccompanied Minors
Travelex Currency Exchange	Pet-Friendly Travel Service	Inter-Terminal Transfers

List of Every British Airways Terminal Globally

1. Want to fly with British Airways? Get flight reservations at the British Airways Heathrow Terminal.

To book a reservation with British Airways, travelers can access the reservation counters at London Heathrow Airport’s terminals 3 and 5. There are airline agents available to assist and book on your behalf. In addition, passengers can browse the official website of British Airways, enter details such as date, destination, number of travelers, etc., and book a flight. Make sure to get a reservation as soon as possible to avail of special discounts and offers. 

2. Change of Plans? Don’t Worry! Get access to easy cancellations at the British Airways terminal Heathrow. 

Passengers can use the same method as a reservation to cancel their flight reservations with British Airways. However, if the airline has canceled a flight, they will provide an alternative option to you. If the options are not feasible, you can cancel and avail a refund. Make sure to review your EU consumer rights for the same. You can cancel the ticket at the airport’s ticketing counters or use the “Manage My Booking” section to cancel online.

If the passengers have booked a ticket with the help of a travel agent or any tour operator, they should immediately contact them to discuss options and request a refund. Further assistance is available at the information counters of British Airways at Heathrow Airport.

3. Check-in with British Airways for your flight departures from British Airways Heathrow Airport Terminal.

Passengers can check in for their scheduled departures with British Airways from London Heathrow Airport. All options are listed below: 

• Via Self-Service Kiosk Machines

British Airways has dedicated self-service kiosk machines at its departures terminal at LHR Airport (Terminal 3 and Terminal 5). Follow the procedure to check in: 

1. Enter your booking reference number and last name in the kiosk system. 
2. Select flight seats, meals, or any other required service or amenity (if applicable).
3. Follow the prompts to move forward with the procedure. Take help from the airline personnel if needed.

• Via Airport Check-in Counters

British Airways provides the facility to check in at their LHR Terminal Check-in counters. Please follow the steps below: 

1. Present a “Check-in request” to the airline representatives available at the counters. 
2. Provide correct flight details such as booking reference number and your last name. 
3. Submit all the travel-related documents and change your flight itinerary. 
4. Drop off your luggage and undergo security checking at the security checkpoints.

• Via the Official Website

British Airways allows passengers to check in using their official website at least 24 hours before the scheduled departure. Follow the stepwise procedure for the same:

1. Head to the official website of British Airways.
2. Tap “Manage My Booking” and enter your last name and booking reference number under the “My Booking” Section. 
3. Follow the instructions on-screen, select seats and meals, and confirm. 
4. Once the check-in request is initiated, You will receive an online boarding pass. 

• Via British Airways Mobile Application: 

Download the British Airways application on your Android or iOS and follow the steps: 

1. Open the application and select “My Trips.”
2. Add your confirmation code, booking reference number, and last name. 
3. Select your flight, enter your details, upload documents, select meals and seats, etc. 
4. Confirm your flight selection and receive an e-boarding or digital boarding pass. 

4. What are the baggage allowance/policies on flights with British Airways from the LHR Airport Terminal? 

The baggage allowance for your British Airways flights depends entirely on your fare type, cabin class, and if you are an Executive Club Tier Status member. The general baggage allowance by British Airways is as follows: 

Fare Type	Checked Baggage
Economy Basic (Only cabin and handbag)	None
Economy (with checked bag)	1 x 23kg bag
Premium Economy Class	2 x 23kg bags
Business Class	2 x 32 kg bags
First Class	3 x 32 kg bags

Luggage Size and Weight Restrictions on flights with British Airways 

Luggage Type	Size Dimensions	Weight Allowance
Hand Bags	16 x 12 x 6	Up to 23kg (51lb)
Carry-on Items	22 x 18 x 10	Up to 23kg (51lb)
Checked Luggage	35 x 30 x 17	Up to 23kg (51lb)

5. Get Seat Upgrades from British Airways to fly with extra comfort and enhanced luxurious facilities/amenities. 

Passengers can avail of seat upgrades on a first-come-first-serve basis. To check the availability of seat upgrades on your particular flight, please talk to the airline representatives at London Heathrow Airport. Following are the available upgrades for passengers:

• First-class: First is the most comfortable and luxurious flight class for passengers. Passengers can fly in a stylish personal suite, access exclusive lounges, receive fast-track security, and enjoy other excellent amenities.
• Club World Class: Club World is a business class cabin perfect for passengers who need an armchair, bed, dining table, and office all in one place. The Club World seats are designed to sleep, relax, and complete all the work in privacy.
• World Traveller Plus: The premium economy cabin, World Traveller Plus offers passengers a quieter, nicer, and more spacious flight seat. This cabin has fewer seats than the economy cabin. It is perfect for passengers moving to mid-distance locations. 

6. Need answers to your air travel-related queries? Connect with British Airways at London Heathrow Airport 

Passengers can get answers to their queries at the information counters or help desks of British Airways at London Heathrow Airport Terminal, so whenever you need more information about the service, the airport’s directions, reservations, cancellations, refunds, inter-terminal transfers, and whatnot! The knowledgeable and friendly staff at the counters are readily available to help you and ensure you leave the airport satisfied and not confused. You can find the help desks at both arrivals and departures terminal of British Airways at LHR Airport. 

7. Lost, Delayed, or Damaged Luggage: All assistance is available at the Lost & Found Department of British Airways. 

The airline makes every attempt to ensure that your luggage safely reaches you. However, in some cases, you may encounter loss, delay, and damage to your luggage. The airline requests passengers to report the issue at the Lost and Found desk in such an event. It must be noted that the airline does not accept any liabilities for lost jewelry and other valuable items on board. Passengers should obtain adequate travel insurance to cover the losses. Whether you want to report and track your luggage, make a claim, or find the lost property, you can do it at the airlines’ lost and found counters and on the official website. 

8. Now, you can bring your pets along on flights with British Airways from London Heathrow Airport. Learn about their Pet Travel Policy 

British Airways allows pets who require emotional support on its flights from LHR Airport. In addition, service dogs are also entitled to travel with British Airways, and that too, free of cost. To avail of pet travel, it’s best to contact the airline staff at the customer service desk. If you want an online booking, you can browse the official airline’s website, look for pet travel services, get information about the do’s and don’ts, and book the service. Rest assured, the airline takes care of your pets like VIPs. 

According to the pet travel scheme of British Airways, passengers entering the United Kingdom should ensure that their pet meets the requirements put forth by the UK Department for Environment, Food, and Rural Affairs (DEFRA). If you travel to another country, please check with their embassy.

9. Passengers in need: Get assistance, care, and additional support from British Airways’ Accessibility Services. 

A diverse range of disability services are available to passengers at London Heathrow Airport, as the airline ensures that each passenger travels without any hassle or problem. Depending upon the traveler’s individual needs and preferences, British Airways will arrange the following services: 

• Escort and assistance to/from the plane. 
• Help getting up and down the stairs when necessary. 
• Transport or transfer for wheelchairs and other mobility aids. 

When you get to the airplane, the British Airways cabin crew will help you: 

• Find your seats and familiarise yourself with your surrounding centers/areas.
• Store your luggage and retrieve your hand baggage (If any).
• Help you get to and from the toilets/seats. 
• Help you open packed meals and find out the meal tray. 

The dedicated team will also provide you with essential flight information. 

10. Unaccompanied Minors: Let your Child Travel in your absence but with complete guidance from the Airline agents 

Children over 14 can travel alone on domestic and international flights with British Airways to and from London Heathrow Airport. Children aged under 13 years cannot travel alone and should book unaccompanied minor services if traveling without any adult, guardian, or parent. The responsible person for the minor should ensure that they have the following documents: 

• British Airways gave a consent form. The parent or guardian of the minor traveling with British Airways should sign it. 
• Photographic identification copy (passport or driving license) of the parent or guardian who signed the consent form British Airways gave. 
• Additional travel documents include a valid passport, visa, and proof of return travel. Please check with British Airways customer service for more information. 

Inter-terminal transportation at British Airways LHR Terminal 

Passengers who want to move between terminals at London Heathrow Airport can access the locations via bus or the free shuttle trains. The Heathrow Central Station in Terminal 2 and Terminal 5 provides access to the shuttle trains. The movement is free of cost, and it takes at least 20 minutes to reach another location within the airport via shuttle trains.

Lounges at British Airways Terminal 3 and 5 of Heathrow Airport 

A few airline lounges are available at Terminal 3 and Terminal 5 of London Heathrow Airport. These lounges are accessible to passengers traveling on higher-class tickets such as World Traveller Plus, Club World, and First Class. Check with British Airways to get more information about lounge access, its facilities, and associated fees. The lounges at Terminal 3 and 4 are as follows: 

Lounges	Location	Levels
British Airways Galleries Club Lounge	Terminal 3, near gate 16	Level 1
British Airways Galleries Club Lounge	Terminal 5, near gate B56	Level 2
British Airways Galleries Arrivals Lounge	Terminal 5, near Galleries Arrivals Lounge	Level 1
British Airways First Class Club	Terminal 5, near Baggage Reclaim	Level 0
BA Galleries Club Lounge North	Terminal 5, near Departures	Level 3

Destinations/Locations Served by British Airways To/From LHR Airport

British Airways serves many destinations to and from London Heathrow Airport’s Terminals 3 and 5. The locations are as follows: 

Abuja	Aberdeen,	Accra	Glasgow	Malaga
Amman	Amsterdam	Stockholm	Grenoble	Athens
Atlanta	Austin	Bahrain	Gothenburg	Barcelona
Bermuda	Belgrade	Berlin	Sao Paulo	Bridgetown
Belfast	Billund	Bologna	Geneva	Bengaluru
Nashville	Mumbai	Boston	Hanover	Brussels
Basel, Switzerland/Mulhouse	Budapest	Baltimore	Hamburg	Cairo
Paris	Cologne	Copenhagen	Hong Kong	Cape Town
Cincinnati	Delhi	Denver	Tokyo	Dallas
Doha	Dublin	Dusseldorf	Hyderabad	Dubai
Edinburgh	Newark	Fero	Dulles	Rome
Funchal	Frankfurt	Gibraltar	Houston	Rio De Janeiro
Innsbruck	Inverness	Islamabad	Istanbul	Jersey
New York	Johannesburg	Reykjavik	Kracow	Las Vegas
Kuwait	Los Angeles	Larnaca	Milan	Lisbon
Ljubljana	Lagos	Luxembourg	Lyon	Chennai
Madrid	Manchester	Mexico City	Miami	Male
Marseille	New Orleans	Munich	Milan	Naples
Nassau	Nairobi	Nice	New Castle	Nuremberg
Chicago	Oslo	Bucharest	Portland	Philadelphia
Phoenix	Pittsburgh	Beijing	Prague	Pisa
Shanghai	Marrakech	Riga	Riyadh	San Deigo
Santiago	Seattle	San Francisco	Singapore	Sofia
Stuttgart	Salzburg	Tenerife	Tirana	Toulouse
Turin	Venice	Vienna	Valencia	Warsaw
Montreal	Vancouver	Toronto	Zagreb	Zurich

Hotel Accommodations/Stays are available near London Heathrow Airport 

Several hotel accommodations are available to passengers near London Heathrow Airport, which are safe and offer budget accommodations. You can find the following options: 

Leonardo London Heathrow Airport	Thistle London Heathrow
Hilton Garden Inn London Heathrow	Renaissance London Heathrow Hotel
Sheraton Skyline Hotel London Heathrow	Radisson RED Hotel London Heathrow

Recommended Time to arrive for your British Airways flight departures at London Heathrow Airport 

Passengers are advised to arrive at least 90 minutes before departing with British Airways from London Heathrow Airport. Getting early will help passengers change their reservations, check-in for their flights, and even book a fresh reservation. Ensure that you keep your identification proofs and details with you. Here’s a general guideline on the arrival timing at LHR Airport: 

Type of Flight	Arrival time at the airport
Arrival time/Check-in time at the Airport	Up to 1.5 hours before flight departure
European Flights	Up to 2 hours before flight departure
International Flights	Up to 3 hours before flight departure

What type of Parking Options are available to passengers at the British Airways LHR Airport Terminal?

At the London Heathrow Airport, several parking options are available for passengers. These spaces allow travelers to park their vehicles in a safe area. From short-term parking to reserved and valet parking, you can explore various options. Some of the options and associated fees are attached below:

Type of Parking	Location at LHR	Associated Charges
Short-term parking	Terminal 2, 3, 4 and 5	7 USD to 104 USD
Long-term parking	Terminal 2, 3, 4 and 5	Free for first 30 mins and up to 42 USD for more than 30 mins
Business parking	Terminals 2, 3, and 5	53 USD
Meet and Greet Parking	Terminal 2, 3, 4 and 5	163 USD
Pay on-Day Parking	Terminal 5	67 USD

Can passengers access Car Rental Services to and from the Terminals of British Airways at LHR Airport?

British Airways LHR Terminal is equipped with several car rental agencies, which offer transportation services to passengers wanting to move to and from the airport. The agencies are located outside the terminals. Depending upon your needs, budget, and preferences, you can book this service and get access to your desired location. 

For more help, consider heading to the customer service desks at both terminals’ arrivals and departure levels, Terminal 3 and Terminal 5 of LHR airport. 

British Airways LHR Heathrow Airport Location Map

Answers to Questions!